Document management Workflow is growing and shrinking the budget..

Seven years ago, Durham country began replacing paper with the electronic documents in its social services department and storing, managing the data itself and incorporating them into a digital workflow management process. 

“It has typically changed the way the department operates” said Jerry Sawyer, the company’s senior program analyst. It frees up the man power and human resources department to do other things and also the case workers so that they can fully concentrate on the client service. Today, the digitization has uphold the full brown-case management program and it has been extremely successful that the other remaining eight department have now implemented document management system and workflow tools from Laserfiche which the social services department uses.

The country’s social services department has been using the document workflow tools for the digital case management which saves their time and money as the right documents will be provided to the right client and will reduce the paper work and the manual work this will lead to the reduction of cost. Located in North Carolina’s research triangle in which Durham is one of the fastest growing countries in the whole nation. Therefore, the revenues and man power are not growing up by the demands placed on its government by the rapidly increasing population.